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Here are more
questions you could be asked regarding Organization and Management. Be
ready!
Q. 1. What position
do you expect to hold in five years? A. This question tests how
realistic you are. It's not realistic to say you want to be president in five
years when you are five levels below that and there are one hundred people
ahead of you. It's okay to have such a goal, but don't express it. Employers
seek promotable people, but tend to be suspicious of the person who expects to
turn the company upside down. If your interviewer will be your manager or your
manager's manager, you might say,
"I would like to move up the
ladder with you. I realize you have other very capable people in this
department, but through my contributions I'll seek to be the person who moves
into your position when you're promoted. In five years I'd like to move up two
or three notches."
Q. 2. Why would you
like to work for us? A. If this question is asked at or near the
beginning of the first interview, you have an opportunity to describe what you
know about the organization by way of your research. If the question is asked
after the interviewer has described the job and the company in detail, you
could mention positive points that you had discovered on your own, as well as
some mentioned by the interviewer. This might include the reputation of the
company or department, its rapid growth, or your personal attraction to the
interviewer as a manager. You might also mention that the job itself is a
factor in your wanting to work for the company.
Q. 3. What is your
opinion of your present (past) employer? A. The interviewer does not
expect you to speak in glowing terms about your employer, but you should
emphasize the positive qualities. If you really like your present organization,
your response will be easy. If you hate it, be careful. Start by saying
something positive, followed by one or two minor negatives, and finish with a
strong positive. This is not the time to blast your employer. If you mention
only, negatives, the interviewer may assume you are a negative person who is
difficult to satisfy.
Q. 4. How long would
you stay if we offered this position? A. This is an impossible question
to answer since no one really knows how long he or she will stay. The best way
to handle it is to lay out the conditions for your staying:
"I hope
to stay for many years. Everything I know about the company tells me this is an
ideal fit. The philosophy of top management matches mine and I like everything
I've seen so far. Advancement and pay are certainly important to me. As long as
my responsibilities and income grow with my proven worth, I expect to stay a
long time."
Notice how stating the conditions made it seem like a
much more realistic and honest response. You are unlikely to be believed if you
say that you expect to stay with the company "for 20 years and then retire."
Furthermore, such a statement may make it seem as though everything you is say
is designed simply to match what the interviewer wants to hear. If you have an
unstable work history, you must develop a convincing statement which clearly
shows that those days have ended. Actually, you should begin dealing with this
issue as soon as you can in the interview; don't wait for the interviewer to
bring it up. At the first opportunity, mention what makes this job appealing.
You could also sprinkle in subtle hints that there is more stability in your
life at this time and that you would value a stable job as well. These comments
will help you emphasize that you are a very reliable, responsible
person.
Q. 5. What do you
know about our company? A. The employer asks this question to determine
your interest, enthusiasm, and initiative. There's no faking this answer--
either you've done your homework or you haven't. Typically you would describe
what you know about their products or services, the reputation of the
organization, the size of the organization in relation to its competitors, and
any financial information you've picked up. If you've thoroughly analyzed the
company's annual report, don't overwhelm the interviewer with financial data.
Share any interesting knowledge about the company you've gathered, such as a
new product or acquisition.
Q. 6. Why do you want
to leave your present employer? A. The four most acceptable reasons for
leaving an employer include the desire for more money, more responsibility,
more challenge, or more job satisfaction. Less acceptable reasons
might be a personality conflict with your manager, not wishing to relocate, or
having to work too much overtime. These last three reasons may be real, but
they cast suspicion on you as a worker. Be prepared to offer two or three
reasons since employers realize that changes are seldom made for one reason
alone. Every employer understands someone wanting more money. A good
response might be:
"With my level of expertise, I should be earning
more. Of course I realize my company is not going to pay me more than my
manager earns, so I've decided to look elsewhere. I've gained some outstanding
experience there. I'm interested in Liberty Medical Center because of the
quality of your patient care."
Top quality people seek greater
challenges and more responsibility; some hospitals allow faster growth than
others. Hospitals that promote primarily by seniority and those with slow
growth make promotions more difficult. You could explain your reason for
leaving by saying:
"Hamilton Hospital is an excellent hospital and
I've learned a lot, but right now it's in a slow growth pattern. My Director
has told me I'll have his spot when he moves up, but both of us realize that
could take four or five years. I just want to use my abilities to the
fullest."
Q. 7. Starting with
your first job out of college, tell me why you left each organization.
A. Generally, people will have several reasons for leaving a company.
Select the most appropriate and acceptable reason for each move. Do not use
such negative statements as "I had a personality conflict with my
manager" or "It was a lousy company to work for." Learn how to
soften your statements. Your answer may require some elaboration since the
reasons for leaving are often complex. If you had four or five reasons for
leaving, select one or two that will cause the employer to understand and
accept your reasons.
Q. 8. What kind of
recommendations will you get from your previous employer? A. You should
know the answer to this question. Although many companies are hesitant to make
negative statements about former employees because of possible defamation of
character lawsuits, some will say negative things. If you've been fired from
one of your last three jobs, you would be wise to contact your former manager
or the personnel department and ask what they will say. If the termination was
justified, but you have since changed your ways, explain that to your former
manager. Explain, too, how the firing was actually a blessing in disguise
because you really learned from the experience. If you know you will receive
good recommendations you might simply say,
"I'm certain each of my
former administrators will have only positive things to say about me. We worked
well together and I learned a lot from each one."
You could also
expand and describe some specific points the managers might make. In other
words, let your managers sell you even though they are not present. You may
have had excellent relations with all but one former manager. How you would
respond to the question, in that case, depends on what you find out when you
recontact past managers. If you are confident that nothing negative will be
said, simply respond by stating they will all say positive things. If you are
fairly certain that a particular manager would say negative things about you,
describe some of your results and indicate some areas where you and your
manager differed. Your intent would be to soften or counteract what you believe
your former manager may say. Psychologically it has less negative impact when
an employer has already heard from you the negative statements that a former
manager might make. Of course you need to be discreet about what you mention.
If your relations with that manager were poor, but you know the company has a
strict policy about not giving out information beyond the dates of employment,
do not indicate that your former manager would say anything negative about
you.
Q. 9. Describe your
relationship with your last three managers. A. This question is easy to
answer if you've had great relationships with your managers. If the
relationshps were less than sterling, you don't have to pretend they were
wonderful, just accentuate the positive. If you had a hot and cold relationship
with a manager, stress the things which you know your manager valued about you.
It is acceptable to say,
"We didn't agree on everything, but we both
respected each other a great deal. We learned how to work around those
differences. Once decisions were made, I would back her completely, and she
valued that."
A statement like this shows maturity on the
interviewee's part. After all, even your interviewer has probably had four or
more managers. I can guarantee you that not all of them were wonderful. If you
try to paint a picture that your relationship with each manager was ideal, you
will seem less credible to your interviewer.
Q. 10. What are your
manager's strengths and weaknesses? A. Be prepared to answer this
question for each of your managers. To answer it, concentrate on strengths.
Play down weaknesses, even if they were many. Select a fairly minor weakness to
discuss.
Q. 11. What kind of
managers do you like the most? Least? Why? A. To prepare for this
question, list all of the qualities you truly like and dislike in a manager.
When the question is asked, select those that are most appropriate. For your
preferred characteristics, select two or more that your future manager appears
to have. For dislikes, select qualities that appear not to be true of this
person. Be careful with a statement like, "I don't like a manager who won't
give me enough independence." You may come across as a maverick. Don't just
make a statement -- explain what you mean. Instead of the above response, you
might say, "It's frustrating working for someone who can't delegate
effectively." See the difference? No one appreciates someone who does not
delegate well. With this answer you would then go on to describe yourself as
one who is highly reliable and self-directing, capable of taking on major
challenges.
Q. 12. How has your
manager helped you grow? A. Whether you have a great manager or a not so
great one, every manager will add to your personal growth in some way. If, for
example, your manager has no human relations skills, emphasize how the person
has helped you grow in technical knowledge
Q. 13. What did your
manager rate you highest on during your last review? Lowest? A.
Emphasize the positive and give a complete explanation as to why your manager
valued that quality. Undoubtedly there are four or five things that you were
rated highly on. Pick the one or two items that will score the most points with
this particular interviewer. Of those things you were rated lower in, you might
say,
"Overall, I was rated quite high in everything. I suppose if
there was anything that my manager wanted me to work on it would be to work on
my presentation skills. That's why I'm now in Toastmasters."
When
possible, emphasize a technical skill that your manager simply wants you to
work on, as opposed to a personality characteristic. It is always more
acceptable to say you need to learn to perfect a technical skill rather than
say,
"My manager wants me to work on my tendency to be rude to
customers."
Q. 14. What kind of
manager gets the best results out of you? A. Base your answer on what
you've learned about your prospective manager. If you know this person keeps a
tight rein on employees, you would not mention your strong need for
independence. Think through and identify several qualities that really help
motivate you and be prepared to share two or three. You might answer by saying
you prefer a manager who is fair, open-minded and has high-integrity. You could
also say you prefer a manager who leads by example and motivates people.
Q. 15. What is your
manager like? A. This is similar to the question regarding your
manager's strengths and weaknesses, but with this question you will only
discuss your director's strengths. No matter how bad a director may be, every
manager has strengths--concentrate on those. |