Job Summary

Under supervision of the Nurse Manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Medical Assistant Supervisor works independently and has primary responsibility for the supervision of the medical assistant staff.  Responsible for supervising the operational, human resource, and clinical competency skills of the medical assistants who work in the practice, including staff schedules.  Coordinates and assigns lunches and breaks for all MA staff, and re-assigns tasks when other MA’s are absent.  Approximately 25 % of time is spent on administrative activities. The MA Supervisor oversees the clinic flow ensuring an efficient, well-run operation paying attention to room utilization, wait times and provider productivity.

As a working supervisor he/she also assists in the delivery of care to patients in the Cancer Center ambulatory group practices.  Work includes a performing and assisting with a variety of clinical procedures, reconciling patient’s medications and communicating health care maintenance reminders to assure positive care outcomes. Performs assigned patient care and laboratory procedures in support of the primary or specialty care services provided to patients within the practices.   Required to learn and be able to assist in all Cancer Center practices.  Required to adhere to the Living Pride Standards and Telephone and House Standards as adopted by the Medical Center.

The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science.  As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations.  The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources.  At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research.  We are routinely voted a top 10 program by U.S. News and World Report.

Required Qualifications

High School Diploma or GED

Two years of experience as a medical assistant.

6 months of supervisory experience. Demonstrated competency in current role can be considered in lieu of supervisory experience

Successful completion of required UCSF competencies for the job title MAII related to medication administration, vaccinations and nebulizer treatments within 3 months of hire.

Demonstrated skills to effectively supervise patient care support staff. Strong knowledge of practice operations.

In depth knowledge of patient support care clinical standards and care delivery, systems, external regulations, and internal policies.

Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.

Solid interpersonal skills for effective collaboration and problem solving with all levels of management and staff.

Skills in written and verbal communications, with the ability to convey clinical and technical information in a clear and concise manner.

Knowledge of business software and specialized applications and data management systems used in clinic / center patient care.

This position requires flexibility to orient and work at all UCSF Medical Center locations.

Preferred Qualifications

Bachelor's degree in related area and / or equivalent combination of experience / training.

National certification as a Medical Assistant from a recognized program:  NCCT, AAMA, CCBMA or AMT

Bilingual or multilingual capability (Spanish-Russian-Cantonese)

Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters

American Health Association, CPR certification

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. 

We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. 

Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.